TERMS & CONDITIONS
Apartment in Corfu Town
Email Address & Telephone
In Lighthouse apartment we require your Name – Surname as well as your Email and your Telephone Number for your reservation. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. Please contact us anytime if you wish to ask anything or to change your reservation.
Payment Policy
Once you reserve a villa a deposit of 30% of the house rental rate is due within 7 days of booking to confirm. Failure to make this payment there is an automatic cancellation without any additional notice to you. A booking confirmation email will be sent to you once the deposit is paid. The balance due of rent must be paid in full at least 14 days prior to your arrival.
Cancellation Policy
All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made in writing by email. In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:
If you cancel your booking more than two weeks before your arrival date then your will lose your deposit only. If you cancel your booking 13 days prior to arrival then you will be liable for 100% of the rental cost.
Insurance
The Lighthouse apartment hire cost does not include any personal insurance cover of any kind. It is a condition of booking that travel insurance is taken out against cancellation and it is strongly recommended that personal accident and medical insurance is also taken out. By completing a booking the hirer acknowledges that it is their responsibility to take out travel insurance.
Arrival
We’ll need to know your arrival information (airline, flight number, arrival time, car rental company, departure time, departure flight number) at least two weeks prior to your arrival on the island. While en route, it is required that you notify us if your flight is delayed or cancelled for any reason, so we can notify your taxi driver of the delay.
Complaints & Maintenance
In case of a maintenance problem, the guests must notify the owner who will strive to repair the problem as soon as possible. No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, pool filtration systems, air conditioning, television or cable service, appliances, etc. It is the guest’s obligation to report any problems or damage to their house immediately.
In the unlikely event that you have a complaint about the house or its contents whilst on holiday, it must be reported immediately to the house owner. The owner does not have any liability for any complaint submitted after the completion of the hire period.
Subjective opinions are not considered as a complaint, for example complaining that the beds are not comfortable. This may be one person’s opinion but not the opinion of someone else. If a guest chooses to leave a rental over a subjective issue they must take responsibility for their decision as no refund will be considered in this situation.
Damage to the Property & its Contents
A Property is typically someone’s home. Please treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably clean condition. Except in the case of normal wear and tear, the hirer will be responsible for making good any damage to the property or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the villa or their guests. Such damage must be immediately reported to Lighthouse apartment owner. The cost of the replacement or damage must be paid for by the hirer to the owner of Lighthouse apartment. It is prohibited to rearrange furniture and remove any of the villa contents, such as cushions, for outdoor use. Please let us know if we can provide you with anything that will make your stay more comfortable and enjoyable.
Conserving Electricity
We are requesting that you turn the air-conditioning off in all rooms when not at the property. it is actually a matter of minutes to cool a room down when you return to the property. We understand this is your vacation and we want it to be enjoyable and relaxing and it will be appreciated if you help us conserve the electrical usage.
Liability, Due Care & Supervision/Indemnity
Children MUST be under supervision of an adult at all times when staying at the house. You are not permitted to enter our house when wet from swimming. Damage or injury arising as a result shall not be the responsibility of Lighthouse apartment. Lighthouse apartment owner will be blameless for any injuries incurred during your stay. You are encouraged to act responsibly during your stay.
Disputes
By completing a booking you agree to the above terms and conditions. Please note, that should a dispute be taken to court, Greek law will be used as the basis for deciding the dispute and the law courts in Greece will have jurisdiction.